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…Right Thing… update

January 26, 2010

Dear Interested People,

Oh Look – an update!  An email from DubiousSecurity, Inc. came yesterday while I was fuming over my chicken and dumplings and compulsively throwing back handfuls of Twizzler’s Cherry Bites.  Yes, I know.  I’m supposed to be in the midst of a life-style change.  I was simply all het up.  (If you’re just joining us – please read the previous post, below, before reading this one or it won’t make much sense.)

Dear Mr. Hopkins,

    This letter is to inform you that we have received your cancellation letter and it is currently being processed along with your payment.  Your account is scheduled to cancel on January 31, 2010.  Thank You for choosing DubiousSecurity, Inc. as your home security provider and have a great day.

Ms. Account Resolution Specialist
DubiousSecurity, Inc.

Dear Ms. Account Resolution Specialist,

Thank you for your response.  I am glad you received and are finally processing the cancellation letter that was sent well over a month and a half ago, (after receiving the preceding cancelling phone call which was also over a month and a half ago).  I am not glad that we have to pay because of the aforementioned clause, and I am not happy with the resulting tardiness it created, consequently making it take over a month and a half to process a simple cancellation, which then creates a monetary loss to us, your clients. 

My husband has informed me that "because we are long-term customers in such good standing", DubiousSecurity, Inc. will now be absconding with just 1 month’s worth of our hard-earned money, as opposed to relieving us of the 4 months previously levied, which was instead of the full 12 months – all in exchange for no services. 

Generous of you to only confiscate a portion of what you shouldn’t even have any of at all.   

I’d ask “how’s that practice going for you”, but I’m sure it’s going very profitably.  Imagine $32 from every single customer you have, or in some cases the full 12 month’s worth!  Yes indeed.  Contractual penalties and fees must be very lucrative for you to insinuate them so craftily into legal documents and pursue them so aggressively.  $32.

David also of course informed me that you went to your supervisor when he asked to have that amount refunded (as you are not authorized to make such decisions), and that your supervisor said, "no".  Know this – It is not the $32 loss, it is the principal of the thing that compels me. 

Having said that, I would like my initial letter, and this email sent to your supervisor’s supervisor and so on up the line.  I would like the man whose company this is to read these letters.  I’ll copy and paste the other one below for your convenience. 

Mr. XXX should know what effects such practices have on his clients.  He should know because this is his company and therefore it is a reflection of him, of his character, what he stands for.  I want him to give us back our $32.  It is only fair and right.

By the way, you have a great day too, I really mean it.  I hope you (Dear Ms. ARS) realize this is not aimed at "you" in particular, but rather those in charge, those who make such decisions as these.  I know saying "you" makes it sound personal, but I want to assure you (this time it is personal), it’s not.  Please let me know how you get on with all of this.

Kindest Regards,

Jennifer

 

DubiousSecurity, Inc.

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10 Comments leave one →
  1. January 26, 2010 8:07 am

    Ethics? Morality? I believe the ultimate decision makers in our country operate on the “principal”, if you can call it that, “the end justifies the means.” I’m not sure, but I believe all morality is absent from public schools these days which will make for an even more interesting future for our children.

    Best of luck!

  2. January 26, 2010 8:37 am

    As I said yesterday, this is really shoddy business practice.

    However, I don’t believe it has anything to do with the public school system. There were greedy and avaricious business practices going on long before the decline of our school systems. Con men are nothing new.

  3. January 26, 2010 8:49 am

    Yhey make that soud as if they have done a favor, how nice of them.

  4. January 26, 2010 8:50 am

    That would be they and sound. I’ve got to watch that trigger finger.

  5. January 26, 2010 10:49 am

    P.S. Thank you so much for your visit to my blog and entering my giveaway … and for the all-too-generous kind words. You made me smile ear to ear. Thank you.

  6. Mike Swan permalink
    January 26, 2010 10:54 am

    Let me tell you about Health Partners, in Minnesota. After assuring me that I was covered, during a pre-op physical; after paying for the hospital, Dr, Radiologist, Anesthesiologist, they “retroactively” canceled my policy to the end of the precious month, pulled their money back from the aforementioned parties. I found out several months later, when I received $15000 in bills. Nice when money was taken from my check, and I checked both at work and at the Dr.’s office being assured by both that I was covered. Now, my credit is ruined, and I will be declaring bankruptcy. Go Health Partners! Shall I do a mass emailing about them?

  7. January 26, 2010 5:34 pm

    Good for you for sending these jerks these emails/letters! Now I hope you can let it go and not lose any more sleep over it! I love those commercials with the kids, I have often wondered if the kids are excellent actors or they really set the kids up to get their real reactions!

  8. January 26, 2010 5:42 pm

    Tristan, of course! I don’t think I was awake, that’s my only defense on such silly logic! I did hear today that they (the government?) are investigating the cancellation fees and contract buy out of cell phone providers. You might look up that news story and use it in your defense, too.

  9. January 26, 2010 6:10 pm

    The banks are doing it, why not everyone else?

    disgusted with business… I wanna be a hunter/gatherer!

    Erin

  10. January 26, 2010 7:42 pm

    Hi Sares, ty for your visit. I love those commercials too, great bit of advertising (for once). TY Nancy, I will. Erin, let’s go find us a piece of land. We’ll call it Tara; )

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